Gorgias

X

Polaris Growth

Gorgias, an innovator in customer service technology, optimizes communication between e-commerce businesses and their customers. Since its founding in 2015, Gorgias has set itself apart with its commitment to efficiency and customer satisfaction. With a suite of powerful tools designed to streamline and personalize interactions, Gorgias has played a key role in transforming customer service experiences.

What does Gorgias do?

Gorgias provides an integrated helpdesk platform that enables online businesses to centralize and automate their customer service. Utilizing machine learning, it recognizes frequently asked customer questions and offers predefined responses for quick replies.

Its system seamlessly integrates with e-commerce platforms, social media, and email, creating a unified communication channel. This allows support teams to respond to customer inquiries faster and more efficiently, improving customer satisfaction while reducing workload.

For more detailed information, visit the Gorgias website.

Voordelen van

Gorgias

Eén platform voor alle klantinteracties

Centraliseer e-mails, sociale media, live chat en telefoongesprekken.

Automatisering van klantenservice

AI-gestuurde herkenning en afhandeling van veelgestelde klantvragen.

Omnichannel ondersteuning

Bied overal en altijd consistente klantenservice aan.

Klantinzichten

Eenvoudige toegang tot klantgegevens en aankoopgeschiedenis voor persoonlijke service.

Betere efficiëntie

Bespaar tijd met automatisering en verbeter de tevredenheid van zowel klanten als supportteams.

Meting en verbetering

Gebruik gedetailleerde analytics om de prestaties te volgen en de service te verbeteren.

"I'm very proud to partner with Polaris Growth who quickly became the first Gorgias Elite partner in The Netherlands. Their strategic insights and results-driven approach have gained them respect across the ecommerce ecosystem making then the ultimate partner for success" - Neil van Gorgias