Case study

Cute Nutrition

Optimization of existing Klaviyo set-up

Over het merk

Cute Nutrition

Cute Nutrition is a UK-based brand, but we also sell through Amazon. Our revenue is split 50/50 between Amazon and our UK webshop. The story behind the brand is that we create products by women, for women. Our founder used to work as a personal trainer and noticed, about five years ago, that the market was heavily focused on men. There was a lack of specialty products designed for women—both in terms of function and branding. That’s what we’ve been developing ever since.

We continuously research the market and talk to our customers. When we identify an opportunity, we work closely with our suppliers to create different samples and aim to develop the ultimate product. Taste is a key factor—it has to taste great while being low in calories and high in protein and nutrients.

We offer women the chance to indulge in a “guilty pleasure” without the guilt—something tasty to eat or drink that won’t derail their health goals. For example, we have Skinny Protein Pancakes and a Skinny Juice in tropical fruit flavor. We also offer supplements ranging from green tea to Craving Crushers. These terms are very common and relatable in the UK, though they may be less familiar in places like the Netherlands, due to cultural differences.

De Uitdaging

Our email marketing is currently managed by a junior online marketer, which means we sometimes lack a specialist perspective to structure things properly. Cute Nutrition is part of a brand hub, where various specialists work across multiple brands. Since Cute Nutrition isn’t the biggest brand within our organization, it doesn’t always receive the full attention it deserves.

Given that 10–15% of our revenue comes from email marketing, I saw a clear opportunity to collaborate with Polaris and take a more critical look at our email flows.

Omar dives deep into each topic and ensures he knows a great deal about it. This, combined with data analysis and the desire to truly understand the client, is an enormous added value.

We first set up a kind of test case, and after that, I specifically asked Polaris to focus on our email campaigns and flows. They then took a closer look at the existing emails and optimized several flows. This involved updating and adding emails, as well as revising content—with a focus on the initial part of the journey: converting someone who had never purchased before into a first-time buyer.

This included testing things like the signup form, where people can subscribe to the newsletter. The goal there was to increase the number of signups entering that first flow, and then guide them toward making their first purchase.

Resultaten volgens onze klant

Since we’re dealing with seasonal trends—and in winter people tend to be less focused on fitness or appearance compared to spring—I’m really curious to see if the work will pay off in January and February. Right now, it’s still too early to say, but I do expect it will. The current data is too limited to determine the exact impact.

What I can say, however, is that I always really enjoy working with Omar and Ewoud. It’s also incredibly valuable to have an external expert look over what you're doing and ask the kinds of critical questions that help you improve. For me, Polaris’ real value lies in their deep expertise. Omar consistently dives into specific topics and makes sure he knows them inside and out. Combined with strong data analysis skills and a genuine effort to understand the client, that’s an incredible asset.

CONTACT

Contact Polaris Growth

Omar Lovert
Send me an emailCall us: 020 244 31 81
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