Case study

Mingo Kids

Increase in online revenue for this in-demand children's clothing brand

Over het merk

Mingo Kids

I started Mingo Kids in 2014. Back then, I used to travel a lot to Sweden for work and would buy clothes there for my daughter, who was still a baby at the time. In the Netherlands, I often found the clothing too loud—I was looking for basics, which I could find in Sweden. However, when she turned two, I noticed it was becoming increasingly difficult to find those basics, even in Sweden. That’s when I decided, together with a colleague, to start our own brand focused on basic kids' clothing. It was an immediate hit. We grew rapidly in those early years.

Over time, the collection expanded: in the beginning it was mostly black and white, but now we introduce a new color palette each season. We initially did all our marketing via Instagram, as I noticed many mothers used it as a source of inspiration for various things.

From the very start, we had a webshop and quickly gained several retailers. Not long after launching, a retailer in Japan began buying from us—and the market there kept growing. Since last summer, that retailer has even opened a Mingo store in Japan and launched a dedicated website for Mingo. So we’re fairly international now, although the Netherlands remains our biggest market. We’ve also started focusing more on Germany recently and are already seeing promising results there.

De Uitdaging

Our main challenge was that we were relying solely on Instagram as our marketing channel. But with the changes Instagram made—like the algorithm-based timeline—we lost part of our visibility. That’s when we decided to focus more on our newsletter, and we realized we could use some help there.

A friend of mine introduced me to Ewoud, and as soon as he started explaining things, I thought: This is exactly what we need. So we wanted to shift more focus toward our newsletter and get more out of it.

In the meantime, I’ve already recommended Polaris to another clothing store, and they are now a customer as well. Over the coming months, I’ll be waiting to see the results of the work, but I’m potentially open to further collaboration.

Polaris set up several flows, including the Cart Abandonment Flow. They also created a New Subscriber Flow and a Browse Abandonment Flow, so that when someone views a product, they receive a reminder about it. They wrote the copy and configured the flows.

I really enjoyed the collaboration. I’m quite critical, especially when it comes to the visual aspect. But Omar and I aligned well on that — we discussed everything live online, and that worked really well.

Resultaten volgens onze klant

November and December are slow months — the sale is about to start, and people are holding off until then. So at the moment, it’s still a bit early to judge the results, but I’m very happy so far. Omar recently went through the data with us to see what was happening, and it looked promising. I think we’ll really start seeing results at the beginning of next year.

In the meantime, I’ve already recommended Polaris to another clothing store, and they’re now a client too. Over the next few months, I’ll be keeping an eye on the results of the work, but I’m definitely open to continuing the collaboration.

CONTACT

Contact Polaris Growth

Omar Lovert
Send me an emailCall us: 020 244 31 81
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